Motorbike insurance quote

Terms and Conditions of Use

September 2018

Important Information

These are our Terms of Use (Terms) on which we intend to rely. They constitute a legal agreement between you, the potential insured person using this website (Site), and us (detailed in Who We Are and How To Contact Us below). For your own protection we urge you to read them carefully and contact us for clarification if there is anything you have difficulty understanding.

Click on the links below to go straight to more information on each area:

Who we are and how to contact us

Confused.com Motorbike Insurance price comparison service is administered by Vast Visibility Ltd, 8 Princes Parade, Liverpool, L3 1DL (company number 05866769) which is registered by the Financial Conduct Authority under Firm Reference Number 566973. You can check these our details on the FCA Register.

 

We are neither an insurance broker nor an insurance company. We provide an independent online insurance comparison site. We do not offer any advice or make recommendations so you will need to make your own decisions on how you wish to proceed.

To contact us, please email: customer.services@vastvisibility.co.uk or telephone our customer service line on  0800 088 7319.

By using our Site you accept these Terms

By using our Site, you confirm that you accept these Terms and that you agree to comply with them.

If you do not agree to these Terms, you must not use our Site.

We recommend that you retain a copy of these Terms for future reference. You can download or print these Terms. Paper copies are available on request. Before printing or asking for a paper copy we urge you to think of the environmental impact.

There are other Terms that may apply to you

These Terms refer to the following additional terms, which also apply to your use of our site:

  • Our privacy policy, which details what information we collect and how we deal with that information.
  • Our cookie policy, which sets out information about the cookies on our site.

Our Site is only for users in the UK

Our Site is directed to people residing in the United Kingdom. We do not represent that content available on or through our site is appropriate for use or available in other locations.

Commercial use and obtaining quotes for other persons

This Site is only for personal use by a private individual or a business seeking an insurance price comparison directly for itself. This Site should not be used for commercial use or price scraping.

You should not use this Site to obtain quotations for persons other than yourself.

If you are trying to obtain a quotation for a relative or person of reduced or limited understanding you should phone the quotation helpline 0330 022 8196 and explain the circumstances. It could be a criminal offence to obtain insurance for someone else.

Access to the Site

Access to our Site is provided free of charge.

We may update and change the Site from time to time to reflect changes to our services, our users' needs and our business priorities. We may also suspend or withdraw the Site.

We are not liable if for any reason our Site is unavailable at any time or for any period. We may from time to time restrict access to our Site.

Whilst we make reasonable efforts to update the information on our site, we make no representations, warranties or guarantees, whether express or implied, that the content on our Site is accurate, complete or up to date.

We may make changes to these Terms

We amend these Terms from time to time. Every time you wish to use our Site, please check these terms to ensure you understand the terms that apply at that time. These Terms were most recently updated September 2018.

You must keep your account details safe

If you choose or you are provided with a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party.

We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these Terms.

If you know or suspect that anyone other than you knows your user identification code or password, you must promptly notify us using: 0800 088 7319 or customer.services@vastvisibility.co.uk

Our service

We are a web based insurance intermediary and provide for you, our customer, an online comparison service.

The Site obtains details of your insurance requirements by asking questions and displaying insurance options based upon your answers.

To do this we will:

  • ask you questions based on the information required by the insurance companies and brokers;
  • collect and collate your answers to questions;
  • send these details to insurance companies and insurance brokers;
  • provide you with quotations received from insurance companies and insurance brokers (we may display a list that is arranged in order of the most competitive price, but we will where possible point out other features or benefits that you might wish to consider); and
  • provide you with an introduction to the insurance company or insurance broker who will tailor your cover and arrange insurance cover for you.

Telephone quotations are also provided, by one of our partners who will introduce themselves and be responsible to you for the service they offer.

We do not offer any advice or make recommendations. We will provide information to you and a range of prices from our panel of brokers and insurers, so, you will need to make your own decisions on which provider you select and how you wish to proceed.

You must answer all questions honestly and to the best of your knowledge. Your quotation will be based on the answers you give. If you misrepresent or omit any information, then the basis of your cover may be wrong. This means that your insurance company might not pay a claim and you may also lose your premium. You might also have to pay compensation or be charged with fraud.

You must also answer questions about anyone else who will be covered under your policy honestly and to the best of your knowledge. You should check your answers with them to ensure accuracy.

In providing our insurance service, we analyse the responses that are most commonly given by our users. We have used this information to pre-populate the answers to certain questions for you on the Sites. If any of this pre-populated information is incorrect it is your responsibility to change the answers and provide the correct information.

If you are in doubt about what to do, please phone the quotation helpline 0330 022 8196.

We will retain your answers in accordance with our Privacy Policy and will rerun them through our Site in advance of the anniversary of your quotation to enable us to issue a reminder that your renewal is due. You will be able to review your details, correct any errors, and revise and /or amend your renewal quotation to reflect any changes that have occurred in the previous 12 months.

Charges we make

We will not ask you to pay us anything. If you purchase insurance through this website the insurance company or insurance broker that provides the insurance will pay us a fee but the price that you pay to them will not be any higher than if you went to them directly. We may also receive a flat fee from insurance companies or insurance brokers that you are introduced to.

Assumptions

We assume certain information to complete your quote. If these assumptions are incorrect, please amend these on your selected insurance provider’s website or over the phone before you buy your policy.  Alternatively please call us on 0330 022 8196 to get a revised quote over the phone.

  • Your vehicle has not been modified in any way from the manufacturer’s standard specification.
  • Your vehicle is not Q plated.

Accepting a quotation

To finalise or tailor the quotation provided or buy insurance cover from one of the insurance brokers or providers on our site you must either:

  • Click on the link to their web site; or
  • Discuss your requirements with them over the phone.

Before you purchase a policy you must check all the information the insurance company or insurance broker holds about you is correct. It is your responsibility to ensure all details are correct as failure to do so could result in your insurance being invalid. We do not accept any responsibility or liability for any loss or damage you may incur or suffer if any information held by the insurance company or insurance broker is not correct.

It is also important that you read their Terms and Conditions as they will vary with each insurance company or insurance broker, as may any fees they charge, or any credit facilities they are able to provide to you. Please also make sure that you are aware of and understand their cancellation fees.

As we have no control of the identity of the insurance companies that insurance brokers offer, you should check and ensure that you are happy to have your insurance with them. You should satisfy yourself as to the insurance companies solvency and ensure that they are regulated by the Financial Conduct Authority and that they are covered by the Financial Services Compensation Scheme and the Financial Ombudsman Service.

How you may use material on our Site

We are the owner or the licensee of all intellectual property rights in our Site, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.

You may print off one copy, and may download extracts, of any page(s) from our Site for your personal use and you may draw the attention of others within your organisation to content posted on our Site.

You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

Our status (and that of any identified contributors) as the authors of content on our Site must always be acknowledged.

You must not use any part of the content on our Site for commercial purposes without obtaining a licence to do so from us or our licensors.

If you print off, copy or download any part of our Site in breach of these Terms, your right to use our Site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

How we may use your personal information

We will only use your personal information as set out in the privacy policy.

The insurance brokers or insurance companies you are introduced to via our Site will have their own Data Protection Policies which will set out what information they will collect and how they will deal with it and you should review these policies before accepting any quotation. They and the other providers linked to our service are not entitled to use your information for general marketing purposes unless you have consented to this directly with them.

Monitoring of website activity and or communications may take place in accordance with UK law for training and development purposes or for other legitimate interests such as crime prevention. Further information is available at www.ico.org.uk.

Our liability

Our Software is complex and highly sophisticated; however we acknowledge that sometimes mistakes might still occur. When we share your details with insurers it is not changed in anyway and we make every effort to transmit your details correctly. You are then responsible to choose who you deal with.

We cannot guarantee solvency or ability of any of the parties we introduce you to but they are all authorised and regulated by the Financial Conduct Authority, (the FCA require them and us to have insurance to cover errors, handle any complaints promptly, to treat you fairly, and provide access to the Financial Services Compensation Scheme and the Financial Ombudsman Service).

Our service to you is provided without charge and as a result we cannot be held responsible for any unidentifiable errors that might occur in the exchange of this information. If it is subsequently found to be incorrect as a direct and provable result of our negligence, our liability to you for the services we provided directly to you, (and not any service provided by others including our partners) shall not exceed £1,000,000 in connection with any one event or connected events, except in respect of injury to or the death of any person resulting from our negligence.

We do not seek to restrict our liability in law in connection with matters covered by Financial Services and Markets Act 2002 (FSMA), as amended or any conduct of business rules developed pursuant to FSMA nor to restrict or exclude our liability where it would be illegal or unfair to do so.

We would remind you that it is your responsibility to make sure your insurance broker and insurer have the correct information necessary to insure you on the right basis. You should not buy insurance without checking to make sure your details are correct. When you receive documents from your broker or insurer you should check again that the details are correct.

Please note that we only provide our Site for domestic and private use. You agree not to use our Site for any commercial or business purposes and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

Complaints

If for any reason we let you down, please let us know by contacting our customer services department. You can contact Customer Services on: 0800 088 7319 or customer.services@vastvisibility.co.uk or write to the Customer Services Department at Vast Visibility, 8 Princes Parade, Princes Dock Liverpool, L3 1DL.

If we are unable to satisfy you, we will advise you if you have the right to take your complaint to the Financial Ombudsman Service who can be contacted at: Exchange Tower, London, E14 9SR. Telephone: 0800 023 4567; Email: enquiries@financial-ombudsman.org.uk; Website: www.financial-ombudsman.org.uk.

If you have any queries regarding your insurance policy e.g. missing documents, change of details, price etc. you should contact the insurance company or insurance broker whose policy you selected (we do not have a record of the identity of the insurance company or insurance broker with whom our clients select to take policies out).

If you have any queries regarding an insurance quotation please contact the telephone helpline numbers listed on the Site.

If you wish, you can make a complaint via the European Online Dispute Resolution platform (ODR platform). The ODR platform http://ec.europa.eu/odr is a website which helps customers who've bought something online in the EU if a dispute arises. The platform will send your complaint to a certified Alternative Dispute Resolution Provider who works to solve the problem. In the UK that would be the UK Financial Ombudsman Service whose website details are shown above.

Links to other websites

We provide links to third party websites as part of our service. We are unable to accept any liability for any statements, information, content, products or services that are published on, or may be accessible from, these third party sites. We are also unable to guarantee that they are free from viruses or anything else that could be infectious or destructive.

Such links should not be interpreted as approval by us of those linked websites or information you may obtain from them.

We have no control over the contents of those sites or resources.

Which country’s laws apply to any disputes?

This Site is intended for use of UK residents only and due to this; applications from non-UK residents will not be accepted. These Terms shall be governed and construed in accordance with English Law. Any legal action or proceedings arising shall fall within the jurisdiction of the courts of England and Wales except that, if you are a consumer and are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are a consumer and a resident of Scotland, you may also bring proceedings in Scotland.

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